Faqs

How Do I Make A Purchase?

Shopping at HAPPY PORT is easy:

Use the CLOTHING, BAGS, SHOES and ACCESSORIES links.
Once you have found an item, choose your size and click on the ‘ADD TO SHOPPING BAG’ button on the product page.
Review the items in your shopping bag by clicking the ‘SHOPPING BAG’ link at the top of the page.
Click on ‘PROCEED TO PURCHASE’ to complete your order.

Do i need to set up an account to place an Order?

You can shop at HAPPY PORT without creating an account.

However, register with us and you’ll be able to enjoy the following benefits

  • rack your orders and review past purchases
  • Request a return or exchange directly from your account
  • Add sold out items and products you love to your Wish List
  • Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook
  • Save your address and card details so you can shop even quicker next time

Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

I’ve forgotten my password – what should i do?

To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

Does Happy Port ship to multiple addresses?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

Bags: Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

Shoes: When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

Beauty: Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging otherwise we will not accept them. Please note that fragrance, nail polish and aerosols are final sale and cannot be returned due to transport restrictions.

Lingerie & Swimwear: Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.

Limited-Edition Products and Books: As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.

Technology: Technology products should be returned in the original packaging.

Gifts: To arrange a gift return, please email customercare@happyport.com and we will assist you further.

Faulty goods: Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If your item is faulty when you receive it, you can return it for a refund. Simply request a return through your HAPPY PORT account and send the faulty goods back to us within 30 days of receiving your order.

Colors: We have made every effort to display the colors of our products that appear on HAPPY PORT as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.