Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 28 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free.
Shipping is complimentary on all exchanges, although customers outside the EU are responsible for taxes and duties.
Please make sure your items are returned new, unused and with all HAPPY PORT and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
Returning Your Purchase
Should you need to return your purchase, you have 28 days from receiving your order to arrange your exchange or return, book your complimentary collection and have your items sent back to us.
All items must be returned new, unused and with all HAPPY PORT and designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.
Repeated Returns: We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your HAPPY PORT account.
Late Returns: Your purchase should be sent back to us within 28 days of receiving your order. Returns outside of this period may be accepted at the discretion of HAPPY PORT.
Clothing: Please take care trying on items as all products must be returned in a new and unused condition with all HAPPY PORT and designer garment tags still attached.
Bags: Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.
Shoes: When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.
Beauty: Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging otherwise we will not accept them. Please note that fragrance, nail polish and aerosols are final sale and cannot be returned due to transport restrictions.
Lingerie & Swimwear: Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
Limited-Edition Products and Books: As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.
Technology: Technology products should be returned in the original packaging.
Gifts: To arrange a gift return, please email firstname.lastname@example.org and we will assist you further.
Faulty goods: Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If your item is faulty when you receive it, you can return it for a refund. Simply request a return through your HAPPY PORT account and send the faulty goods back to us within 30 days of receiving your order.
Colors: We have made every effort to display the colors of our products that appear on HAPPY PORT as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.